Privacy Policy Overview for Users

Your privacy and data security are important to us at Marivortex

Introduction to Our Policy

We are committed to safeguarding your personal data and maintaining transparency in how we use your information. This Privacy Policy details the principles we follow.

Our practices are designed for compliance with Malaysia’s data protection laws, and we will update this document if regulations change or our processes evolve.

How We Collect Information

We collect information you provide directly as well as certain technical details automatically when you access our website and services.

Data You Submit Directly

  • • Contact forms may require your name and email so we can address your inquiry.
  • • If you request access to specific dossiers, more identifying details may be necessary.
  • • Feedback submissions are associated with the details you provide voluntarily.
  • • We do not sell information collected from users to third parties under any circumstances.
  • • Information is processed solely to fulfill your requests or improve our services.

Automatically Collected Data

  • • We collect device type, browser information, and IP addresses for security purposes.
  • • Technical cookies support website functionality and enhance your browsing experience.
  • • Usage analytics help us understand how the site is used.
  • • Location data may be processed in aggregate form for statistical reporting.
  • • Any collected details are always managed in line with legal regulations.

How Your Data Is Used

The data we collect is applied for user support, operational improvement, and regulatory compliance only.

  • • To answer your questions or resolve technical issues
  • • To maintain and improve website security
  • • To analyze site traffic and user interests collectively
  • • For lawful recordkeeping and auditing
  • • To personalize your experience within compliance
  • • For updating you on significant changes to services
  • • To fulfill contractual requirements when necessary

Our Commitment: We will never sell or misuse your personal data and use strong safeguards to protect your privacy at all times.

How Information May Be Shared

Information may be shared only with trusted service providers for essential site functions, always under strict confidentiality and data protection agreements.

Trusted Service Providers

We work with technology, analytics, and support vendors who are contractually bound to uphold privacy and data security standards.

Legal Requirements

We may disclose data if required by law, legal process, or to protect the rights of users and the company.

Anonymous Statistical Use

Aggregate and anonymized data may be used to improve our services or inform partners.

Your Data Rights

You have the right to request access, correction, restriction, or deletion of your personal data under applicable law.

  • • You may request copies of data we hold about you.
  • • You can ask for corrections to inaccurate information.
  • • You may request we delete your data under set conditions.
  • • You can ask for your data in a portable format.
  • • You may object to certain types of data processing.
  • • You may ask us to limit processing under some circumstances.

For rights requests, contact our team using the details below. We will verify your identity and respond promptly.

How We Keep Data Secure

We implement robust security, both digital and physical, to keep your information safe from unauthorized access or loss.

Technical Safeguards

  • • Encryption protocols for all sensitive transmissions
  • • Firewalls and threat monitoring across systems
  • • Frequent security patching and audits
  • • Secure access control for authorized staff only

Internal Security Policies

  • • Training all staff on data protection procedures
  • • Appointing a privacy compliance officer
  • • Strict document management policies
  • • Regular security policy reviews and updates

How Long We Keep Data

Personal data is retained only as needed for service provision, compliance with legal obligations, and business requirements.

  • • Contact records preserved per regulatory timelines
  • • User interaction history maintained for analytics
  • • Support correspondence retained for review
  • • Purchasing records managed confidentially
  • • Newsletter preferences securely archived

You may contact us to request removal or review of your records.

International Data Transfers

Personal data may transit to servers or partners outside Malaysia if essential for operation, always with proper safeguards in place.

  • • Standard contractual clauses for external transfers
  • • Data encrypted during transmission
  • • Limited access to critical staff
  • • Regular external security snapshots

Cookie and Tracking Policy

Our cookies ensure secure sessions and enhance your browsing. You can control cookies via browser settings at any time.

Types of Cookies We Use

  • • Used to maintain website security and performance
  • • Support traffic analysis and usability enhancements
  • • Remember site preferences for convenience
  • • Enable requested features and content

See our Cookie Policy for full control details and management steps.

Policy Updates and Notifications

We periodically update our Privacy Policy to reflect changes in law or our practices. We encourage checking this page regularly.

  • • Change notice on website homepage
  • • Direct email for major updates if you have provided it
  • • Time-stamped policy on-site for each revision
  • • Summary of key policy changes posted promptly

Continued use of our website after changes reflects acceptance of the new terms.

How to Contact Us

Our team addresses all privacy-related queries or concerns. Reach out via the details below.

Marivortex

Menara Prestige, No. 1, Jalan Pinang, Level 30-32, Kuala Lumpur 50450 Malaysia

Phone: +60 112-646 7800

Email: content@marivortex.sbs

Policy last revised January 26, 2026

Policy effective starting January 26, 2026